Support at CarbonML
CarbonML support is designed to be clear, responsive, and grounded in a real operational understanding of your business setup. Our approach is deliberate, measured, and focused on providing a reliable support experience across all stages—before deployment, during integration, and as you continue to use CarbonML.
Setup and onboarding guidance.
Setup and onboarding guidance.
Setup and onboarding guidance.
Personalized assistance with initial configuration, helping your team integrate CarbonML practically and smoothly.
Personalized assistance with initial configuration, helping your team integrate CarbonML practically and smoothly.
System reliability focus.
System reliability focus.
System reliability focus.
We help with phone deployment, call flow troubleshooting, scheduled rollout, human escalation, and clarify any platform limitations to ensure the system is correct and robust.
We help with phone deployment, call flow troubleshooting, scheduled rollout, human escalation, and clarify any platform limitations to ensure the system is correct and robust.
Ongoing clarification and troubleshooting.
Ongoing clarification and troubleshooting.
Ongoing clarification and troubleshooting.
Our support clarifies boundaries, system restrictions, and provides troubleshooting for call flow and escalations.
Our support clarifies boundaries, system restrictions, and provides troubleshooting for call flow and escalations.
How to Get Support
Support is available via email at support@carbonml.co for ongoing questions, guidance, and troubleshooting. For more complex issues or to discuss significant configuration changes, you may schedule a consultation through Cal.com with an experienced specialist.
If you are requesting a change that affects live call routing or integrations, we recommend booking time so requirements and implications are clear before anything is implemented.
Every inquiry is reviewed by someone familiar with your configuration. Issues that require further investigation or third-party coordination (such as with carriers) are handled with care. Clear explanations are provided before any configuration is changed. We do not provide instant turnaround; the process is thoughtful and ensures your business is understood.
Before Making Changes
CarbonML will never make changes to your live system without your confirmation. Any proposed adjustments are always explained in advance to ensure that you fully understand the impact and the reasoning.
Support does not override carrier restrictions, cannot bypass hard system constraints, and does not make autonomous changes without direct approval from your designated point of contact.