Compliance at CarbonML
CarbonML is engineered to operate responsibly within regulated infrastructures such as phone systems and scheduling platforms. Compliance is incorporated through configurable system design, strict configuration controls, and operational transparency. The system is structured to align with business and regulatory expectations.
Configurable Data Handling: CarbonML allows flexible definition of how data is collected and stored to meet business compliance needs. Data collection and storage behaviors may be configured to minimize, restrict, or eliminate the retention of personally identifiable information (PII) as required. Sensitive data storage can be entirely disabled if needed. Data handling approaches are established during onboarding and may be adjusted in response to evolving requirements.
FERPA and Regulated Environments: CarbonML supports configuration for strict regulatory contexts such as FERPA. Data exposure is limited to operational needs, retention and access rules are case-specific, and behavior is adapted to the framework mandated by the business or institution. System design emphasizes configurability over automatic compliance.
Telecom, Consent, and Scheduling
Telecom and Carrier Compliance: CarbonML adheres to the operational and legal restrictions set by carrier and telecom networks. Carrier policies are not bypassable; routing depends on supported carrier features, and some platform configurations may be restricted based on provider limitations.
Consent and Call Handling: CarbonML executes business-defined call handling rules. The business is responsible for required disclosures and obtaining user consent. Approved call flows are executed deterministically, and no change in behavior is made without explicit approval.
Scheduling and Access Compliance: Scheduling integrations in CarbonML, such as with Cal.com, operate with restricted, function-focused access. Passwords are not requested, access is limited to necessary functions, and authorizations may be revoked at any time.
Business, Operations, and No Legal Advice
Business Responsibility: Clients remain responsible for determining applicable compliance frameworks, providing accurate configuration requirements, and for usage of CarbonML consistent with relevant laws and regulations.
Operational Safeguards: CarbonML promotes compliance readiness through comprehensive deployment documentation, configurable data handling, safeguards including loop/routing prevention, and support for pre-deployment testing and approval workflows. Please note, CarbonML does not provide legal advice or certify compliance for clients. Compliance duties are jurisdiction- and context-dependent.
Approach to Compliance
CarbonML’s commitment to compliance is demonstrated through system flexibility, controlled configuration, and transparency. Rather than relying on one-size-fits-all approaches, the platform enables responsible, adjustable behavior to match unique environmental and legal contexts.