Operational Capabilities
CarbonML is built to handle real business phone workflows. Every capability exists for practical daily use by actual companies. We focus on robust, predictable systems that deliver stability.
Our platform answers calls, schedules appointments, routes to humans, and enforces business rules automatically. Capabilities are defined by operational needs and tested in real-world environments.
You can trust CarbonML to operate quietly and efficiently in the background, supporting your team, callers, and business reliably. We prioritize clarity, security, and control above all else.
AI-first call answering
Every inbound call is handled by CarbonML’s AI, ensuring prompt, consistent caller experiences 24/7.
Precise appointment scheduling
Schedules new appointments using up-to-date, real business availability. Follows your internal booking rules without shortcuts.
After-hours handling
Manages calls outside business hours automatically, following your company’s after-hours policy with no manual effort.
Deployment flexibility
CarbonML supports multiple deployment models and call routing approaches, adjusting for business needs or carrier constraints.
Security and control
No passwords are required. Integrations use limited-access tokens, and access can be revoked instantly by administrators.
System boundaries
CarbonML does not replace human staff, cannot answer two numbers simultaneously, and abides by telecom carrier rules.
More Core Capabilities
Transfers to human staff are available on request, handled smoothly without delay or confusion. CarbonML knows when to involve people and does so with context.
Business hours and rule enforcement are programmed for accuracy. Custom business logic and time-based handling are strictly followed to protect operational consistency.
Phone system compatibility keeps your public-facing numbers intact. CarbonML operates with your existing providers and infrastructure.
What CarbonML Does Not Do
CarbonML is an AI assistant; not a human replacement. While it answers more than one number at a time, it respects all carrier limitations. Transparency on these boundaries ensures mutual trust and effective partnership.